Astrada Customer Service Planning
Ensure the availability in your contact center and create a simpler and more efficient staffing plan with Astrada Customer Service Planning
Realistic schedules
Astrada Customer Service Planning is a planning system that takes legislation, agreements, and local contracts into account.
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Combine planning across your various contact channels with all other tasks and activities that the organization performs, with the ability to manage employees' requests regarding absences or other activities within the same tool.
Customized & Easy to use
Astrada Customer Service Planning is web-based and secure. User groups control what each user has access to.
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We always customize an installation according to your needs. The development of existing and new features is done continuously with our customers to ensure that the application is experienced as user-friendly and tailored to your business.
Save time
With Astrada Customer Service Planning, you can automate your planning process with built-in controls to ensure that the organization's availability requirements are met. Connect Astrada with your CRM system for planning tailored to your needs. Visualize the current planning in an easy-to-read view where you can see day/week/month with all activities.
How does it work?
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Input
Connect Astrada Customer Service Planning to your other systems and automatically retrieve the necessary data regularly. Manual input can also be made directly in the user interface.
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In addition to optimized schedules, Astrada Customer Service Planning compiles your data and provides an overview of needs, staff, regulations, competencies, etc.
Planning model
Choose which rules and conditions should be active and which resources should be included. The model plans according to your choices to create a fair and optimal schedule.
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Run multiple simulations and save them. In addition to the results, all input is saved so you can compare the conditions for each simulation.
Optimised schedule
Astrada Customer Service Planning generates a schedule that is optimal for the organization's needs and capacity. The schedule can be easily adjusted manually directly in the platform, with instant feedback provided on any changes.
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Employees can log in to the tool to view their own schedules as a separate section. Alternatively, the schedule can be exported to other systems, including Microsoft Teams and Outlook Calendar.
Analyse
Astrada Customer Service Planning offers comprehensive and in-depth analysis capabilities. See how preferences, competencies, and other inputs impact the planning.
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Check if the planning aligns with the organization's strategy and goals regarding needs, workload, fairness, and skills development.